FAQ

Welcome to Thalvaris Maelis LLC!

To help you easily learn more about our products—such as curtains, tiebacks, sheer curtains, bay window cushions, and curtain tracks—we have compiled a list of frequently asked questions. If you have any further inquiries, please feel free to contact our customer service team.

1. What products do you sell?
Thalvaris Maelis LLC primarily offers a variety of home window treatment products, including:
Curtains;
Curtain tiebacks;
Sheer curtains;
Bay window cushions;
Curtain tracks and related accessories.
We are dedicated to providing diverse window styling options for various home spaces, helping customers create comfortable and beautiful living environments.

2. How do I choose the right curtain size?
We recommend measuring the width and height of your window before purchasing and selecting the appropriate size based on your installation method.
Generally:
For curtain width, we suggest allowing extra fabric to create proper folds/pleats relative to the window width;
Length should be determined based on the window's location, installation height, and your personal decorative preferences.
If you are unsure about sizing, please contact our customer service team for advice.

3. Do the curtain products include installation accessories?
Accessory inclusions vary by product; please check the product description and package contents list on the specific product page.
Some curtain tracks or related products may require the separate purchase of installation accessories; please refer to the product page for specific details.

4. How do I clean and maintain the curtains?
Cleaning methods may vary depending on the curtain material.
General recommendations:
Use a vacuum cleaner regularly to remove dust;
Choose a cleaning method suitable for the specific material;
Avoid using cleaning agents that could damage the fabric.
Please refer to the product instructions for detailed care guidelines.

5. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible.
Once an order is submitted, we begin processing it immediately; therefore, the success of any modification or cancellation depends on the order's current processing status.
Please contact us via:
Email: damya@thalvarismaelis.com

6. What payment methods do you accept?
We accept the secure payment methods listed on our website's checkout page.
All payments are processed through a secure payment system. Thalvaris Maelis LLC does not store your full credit/debit card number, CVV security code, or other complete payment details.

7. When will I receive my order?
Order processing and delivery times may vary depending on the product type, stock availability, and the delivery address.
Once your order is confirmed, we will arrange for processing based on the order details and provide you with relevant updates via email.
Please refer to the Shipping Policy on our website for specific delivery details.

8. What should I do if there is an issue with the item I received?
If the item you received has quality issues, was damaged during shipping, or does not match your order details, please contact us promptly. Please provide your order information and relevant photos so we can assist you as quickly as possible.
We will provide an appropriate solution based on the specific circumstances.

9. Can I return or exchange items?
We offer return and exchange services for eligible items.
To request a return or exchange, please ensure the item meets the necessary requirements and contact us within the specified timeframe.
Please refer to the Refund Policy on our website for detailed rules regarding returns and exchanges.