CARRIAGE TERMS

Thank you for choosing Thalvaris Maelis LLC. We are committed to providing convenient and reliable shipping services to our U.S. customers, ensuring the safe delivery of products such as curtains, tiebacks, sheer curtains, bay window cushions, and curtain tracks to your address.

This shipping policy applies to all items purchased through the Thalvaris Maelis LLC website.

1. Shipping Coverage
Currently, orders placed on the Thalvaris Maelis LLC website are shipped exclusively to addresses within the United States.
At checkout, the shipping region is fixed to the United States; we do not currently offer shipping to locations outside the U.S.
Please ensure you provide an accurate and complete shipping address when placing your order, including:
Recipient's name;
Street address;
City;
State;
ZIP code;
Contact phone number.
Delivery issues resulting from incorrect address information provided by the customer may affect the successful delivery of the order.

2. Order Processing Time
All orders enter the processing stage once payment is confirmed.
Order processing time: 1–3 business days.
During this time, we handle product inspection, packaging, and shipping arrangements.
Please note:
Weekends and U.S. federal holidays are not included in the processing time;
Processing times may vary for certain special items or due to inventory adjustments;
We will send shipping details via email once the order has been dispatched.

3. Domestic Shipping Time (USA)
Once processing is complete and the order is handed over to the carrier, it enters the shipping phase.
Estimated domestic shipping time: 3–7 business days.
Actual shipping time may be affected by:
The destination region;
Weather conditions;
Holiday shipping schedules;
Carrier delivery processes.
We strive to ensure on-time delivery but cannot fully control unforeseen circumstances that may arise during the logistics process.

4. Shipping Partners
To ensure safe and reliable delivery, we select appropriate domestic logistics partners based on order specifics, including:
USPS (United States Postal Service);
UPS;
FedEx.
The specific carrier is selected based on product type, the delivery address, and logistics arrangements.

5. Shipment Tracking
We will send you shipping information (where applicable) once your order has been dispatched.
You can use the provided tracking information to check the status of your shipment. If you have not received your order after an extended period, please contact us promptly so we can assist you in checking the delivery status.

6. Delivery Address Modification
If you need to change your delivery address, please contact us as soon as possible after submitting your order.
Once the order has entered the shipping process, it may no longer be possible to modify the address.
You may be responsible for any costs associated with re-delivery, returns, or other issues resulting from an incorrect address provided by you.

7. Lost or Damaged Packages
If any issues arise during the shipment of your order—such as:
The package is marked as delivered but has not been received;
The item is damaged during transit;
The received item does not match the order details;
Please contact us promptly and provide your order number, photos of the item, or other relevant information so that we can assist you in resolving the matter as quickly as possible.